Frequently asked questions

How to contact our support team?


For any assitance or inquiries, please contact us by either one of these numbers: 1) https://wa.me/message/DIXRCXPFHKGII1 2) https://wa.me/message/6JH7O3G5MGU7G1 3) https://wa.me/message/EWT3MOZDY7EDG1 or emailing us at sapienthouse95@gmail.com. We will reply back within 24 hours.




How do I submit my result?


Thank you for completing the race! Feel free to submit your results at: One of our whatsapp numbers: 1) https://wa.me/message/DIXRCXPFHKGII1 2) https://wa.me/message/EWT3MOZDY7EDG1 ​​​​​​​ 3) https://wa.me/message/6JH7O3G5MGU7G1 or email us with title of 'My MNCF race results' with your e-Bib number at: helpdesk.mncf@gmail.com.




How do I check my ranking?


Feel free to click the leaderboard button in our website to view your ranking. The leaderboard will only show the top 100 in our list. If you do not see your e-Bib number, feel free to click the tracking button to go to our full list.




Goodies shipping inquiries


We will ship your order within the 1st to the 12th of September. We also allow you to pick up your goodies at our main office in Malacca if you prefer to do so. Please inform us before the 1st of September if you wish to go with this option. Here is the address to our main office. Persekutuan Kebangsaan Berbasikal Malaysia, No. 3-24, Jalan PM9, Plaza Mahkota,75000 Malacca, Malaysia.




Which app/apps should I use during the ride?


For better accuracy, we recommend you use the Strava app. Please download the free app at your apps store.





Policies

Contact us

Our headquarters

Official MNCF Email: pkbmalaysia@gmail.com

No. 3-24, Jalan PM9,

Plaza Mahkota,75000 Malacca,

Malaysia.

© 2020 PROUDLY CREATED BY MNCF VIRTUAL RIDE. 

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